- » Key resources and services
Turnaround was established in response to a review of intensive youth support services in the ACT. The review, Turning lives around (2002) found that that the service system had been unable to respond adequately to the needs of a small group of young people aged between 12 and 18 years with extremely high and complex needs, and that a substantial shift in the culture of service delivery was needed. The Turnaround program is characterised by:
- a good practice framework with a set of principles to guide good practice across the service system
- a centralised assessment service based on existing intensive support program services
- individualised case plans and coordination for each young person
- a team to support each young person that includes people with whom they already have relationships, including professionals, and which involves the young person and their family as active members of the team
- management of services and resources to best meet each young person's assessed needs
- an integrated and collaborative approach across the whole service system to meet the intensive support needs of young people
- an evaluation process to measure the effectiveness of the new arrangements
- transition planning to meet the longer term needs of each young person.
Referrals to the Turnaround program are open to a wide range of government and non-government service delivery agencies.
Abstract adapted from ACT Government Community Services
11 Moore Street
Civic ACT 2601
Ph: 132 281
Fax: (02) 620 59183