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Capacity development for Indigenous service delivery

by Australian National Audit Office

Abstract

This report presents the findings of an independent performance audit in the Department of Families, Housing, Community Services and Indigenous Affairs, the Department of Education, Employment and Workplace Relations and the Department of Health and Ageing. The focus of the audit was the provision of programs and services to remote Indigenous communities. In particular, how these organisations attempt to reduce the risks associated with service delivery by Indigenous organisations who have a significant role in the delivery of these services on behalf of the Australian Government. The key findings included:

• the influences on service delivery capacity for service providers (in particular remote service providers)
• risk management for program and service delivery outcomes
• Australian Government investment to support capacity for Indigenous service delivery.

Recommendations and the responses of the three departments to the report are included.

Australian Indigenous HealthInfoNet abstract

Links

• View abstract: Capacity development for Indigenous service delivery
• View report: Capacity development for Indigenous service delivery (PDF - 1.8 MB)
• View website: Australian National Audit Office