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Managing two worlds together: stage 2 - patient journey mapping tools

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Managing two worlds together: stage 2 - patient journey mapping tools

by Kelly J, Dwyer J, Pekarsky B, Mackean T, Willis E, Battersby M, Glover J

Report
Year 2012
City Melbourne
Institution The Lowitja Institute

Abstract adapted from Managing two worlds together: stage 2 - patient journey mapping tools

This paper describes the patient journey mapping tool and frameworks used in the Managing two worlds together (MTWT) project. Through interviews and focus groups with patients, their carer/family, and health care providers, the paper explores the barriers and enablers, gaps and strategies in relation to the journeys of country Aboriginal patients from rural and remote locations to city hospitals and their return. The primary aim of the MTWT project is to enhance existing knowledge of the strengths, and areas of improvement, in the care of Aboriginal patients from rural and remote areas of South Australia by exploring what happens when they come to Adelaide for hospital care. The project is comprised of two stages, with Stage 1 focusing on the problems, and Stage 2 focusing on solutions. The patient journey mapping tools are the first output of Stage 2.

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