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Australian Indigenous HealthBulletin Alcohol and other drugs knowledge centre Yarning Places

Online e-learning module for health professionals working with hearing or speech impairments

Date posted: 11 April 2013

The National Relay Service (NRS) has developed an e-learning module for health and aged care professionals to raise awareness and understanding of their service. The module is designed to provide information and training for all health professionals working with clients who have a hearing or speech impairment, to enable them to confidently support their clients in using the relay service.

The new e-learning module, Understanding the NRS: an e-learning tool, includes true stories of NRS customers' experiences as well as video animations that show how the different relay call options work.
The free online module is recommended for any health professional working with individuals with a hearing or speech impairment, including audiologists, audiometrists, speech pathologists, nurses, social workers, and occupational therapists. The NRS recognises the importance of these health professionals in promoting the utilisation of their service, as many people with a hearing or speech impairment are often only made aware of the service through their interactions with health professionals.

Understanding the NRS: an e-learning tool is accessible from the links below.

While this module is not yet tailored specifically to Indigenous health, the NRS hopes that some of their future e-learning endeavours will be customised to an Indigenous health context. The NRS values your feedback on this module (which can be entered via a survey available at the end of the module), and would also appreciate any additional feedback you may have about their future e-learning endeavours in the field of Indigenous health. The NRS is also interested in hearing from anyone who may wish to be involved on a reference panel for the development of their resources in Indigenous health. You can contact the NRS using the details below.

Source: National Relay Service


National Relay Service
21a Elliott St
Balmain NSW 2041
Ph: 1800 555 660
TTY: 1800 555 630
SMS: 0416 001 350
Fax: 1800 555 690


Last updated: 15 April 2013
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